Terms and Conditions
Customer Guidance
These terms of service are designed to help our clients understand the service they are purchasing. These terms clarify and describe our guarantee, exclusions, cancellations and potential problems we strive to avoid if at all possible. With your help, these issues can be averted to ensure a successful service to you in your home.
Cleaning Day Home Preparation
Your price for cleaning is based on the cleaning technicians focusing all of their time and energy on cleaning, not routine housekeeping. We ask that you take a few minutes the night before a scheduled service to “pick up”. This will allow the cleaning technicians easy access to the areas/surfaces to be cleaned: Floors, countertops, table tops, etc. and removing dirty dishes from kitchen sinks. If you’d like our cleaning technicians to do these tasks for you, please call us (in advance) so your cleaning fee can be adjusted for the additional “cleaning preparation” time.
Schedule Arrival Window for Cleaning
When booking your service, we provide an estimated arrival window when the cleaning technicians will arrive at your home. If we are late, we will call or text your phone number.
If you can not be home, no worries, just leave us the instructions and we will handle it!
Locks Out/ Lock Out Fee
If we arrive at your home and you forgot to leave the door open, leave a key or the team needs to leave without cleaning for any reason,you could be charged up to 50% of your regular cleaning cost. Our employees are paid by the home and this fee is necessary to cover their commissions. Most customers do entrust us with a key / code to the home/ a responsibility we take very seriously. We will give you a 15 minutes time grace period.
Rescheduling Your Cleaning
Rescheduling your cleaning can result in the cost of your service being Less Than, More Than or the Same As your last cleaning, or your Recurring Schedule canceled altogether.
FEE FOR RESCHEDULE, CANCELLATION, REDUCTION OF SERVICES REQUESTED, OR LOCK‐OUT FOR RECURRING SERVICE WITH LESS THAN A 72‐BUSINESS HOUR NOTICE
We are happy to work with customers to reschedule, reduce the services requested, and cancel services throughout the year to work around your schedule. However, if you cancel or reschedule your appointment after 72- business hour notice, you will be charged the full amount of the cleaning. ALL CANCELLATIONS AND/OR RESCHEDULES MUST BE IN EMAIL OR TEXT. Please note that some last-minute cancellations can be prevented if a customer provides us with access to their home using a garage door code, key, lockbox or other methods.
Termination or pause of recurring cleanings
If you would like to cease receiving service temporarily, long-term, or permanently, or reduce the frequency of your cleaning cadence, we require 2 weeks’ notice. Less than this is considered a late cancellation and you can be charged.
House Temperature
Besure to keep your home/building at a comfortable temperature for working conditions.
Privacy
To protect our cleaners and your privacy, please be sure that any confidential or potentially illegal documents or substances are put away before your scheduled cleaning,we do not open drawers or go into closet’s unless instructed otherwise by our clients, please safely store any weapons.
Dusting
Our cleaning technicians take pride in dusting your home. Our tools and techniques allow us to remove most of your home’s dust in a reasonable amount of time and effort.
Settling Dust: During the dusting process, some dust becomes airborne and will not settle until we have left. This is more common in first time cleanings, and it may take several visits before settling dust becomes minimized.
Dusting Knick‐Knacks, Collectables, Stand‐up Picture Frames, and other small items: We dust small items based on the size and the number of items on a shelf or flat surface like a mantel. If there are 10 or fewer small items on a shelf we will hand dust them and the surface below and return the item to the shelf. If there are more than 10 items per shelf we may dust the items where they sit and the surface around them.
Dusting height limits: We are not able to dust items on shelves or hung on a wall that are higher than a cleaning technician can reach standing on a 2 step stepladder. We do use extension poles to high dust rooms but we will not high dust items that may tip over or hung on the wall because we are not able to hold it with one hand in order to secure it while we dust.
Cleaning Time:
We reinforce that we charge per job, not per hour. Our technicians are trained and have skills to clean in a shorter period of time, it does not mean, it costs less. Also, if you decide to give our team less work than agreed in the initial estimate, we will still charge the full amount unless discussed in advance.
Inclement Weather:
In the event of poor weather conditions we need to skip your clean in order to keep our teams safe. We'l do our best to reschedule to the earliest available appointment.
Cleaning Supplies
Our cleaning technicians bring the tools and needed to thoroughly clean your home.
We are knowledgeable about the most effective product that works best to ensure your home is properly cleaned.
You re not just paying for their time though, you re also paying for the materials theo use tô clean whit ( or any equipment you may need ) the costs vary depending on the type of service offered and how long those services take .
Pet Special Consideration and Instructions
Consideration and Instructions
We work around pets every day and we love them! However, if you have special concerns that fall outside the duties of cleaning, we will not be held responsible for any damages or liability that result from your pets’ actions. If your pet has ANY special requirements, we recommend boarding them for the day of the cleaning. Also, our cleaning technicians cannot touch or pick up pet feces, including emptying or moving litter‐boxes. Thank you for your understanding.
Payment for Services
Payment is due in full upon completion of the work or services provided or within 24 hours after our cleaning. We accept cash, check, bank transfer, Venmo- fee and Zelle .
Non - Solicitation of Out Employees
When entering into an agreement for services with our business, you agree not to solicit for hire any staff member introduced to you by us for any home‐related services. We spend a lot of time, money and resources finding, interviewing, checking references and backgrounds, and training our cleaners. If you are interested in one of our cleaners, give us a call and we will try to work this out honestly.
Feedback
Getting customer feedback is an important ingredient to a successful house cleaning service relationship. Your feedback helps us monitor the performance of your cleaning technicians and deliver the highest quality cleaning experience in the industry.
100% Satisfaction Guarantee
If you are not happy with any area we have cleaned, simply call the office within 24 hours and we will come back and re‐clean it free of charge. The cleaning technicians must be allowed to come back into the home within 1 business day, and usually are able to return the same day.
Please note we do not offer cash refunds or money off the cleaning, but we will 100% return and clean it.